PRIVACY POLICY

At Dhun, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or rent musical instruments from us.

1. Information We Collect

To provide our rental services, we may collect the following information:

• Personal information such as your name, phone number, email address, delivery address, and government-issued identification for verification purposes.
• Payment information, including transaction details and payment confirmations. (Dhun does not store your banking credentials or UPI PIN.)
• Booking information, including the instruments rented, rental duration, delivery details, and communication history.
• Technical information such as your IP address, browser type, device information, and website usage data to improve our services and maintain website security.

2. How We Use Your Information

Your information is used to:

• Process and manage bookings.
• Verify your identity before renting an instrument.
• Deliver and collect rented equipment.
• Communicate regarding bookings, payments, returns, and customer support.
• Improve our website, services, and customer experience.
• Prevent fraud, misuse, and unauthorized rentals.
• Comply with applicable legal and regulatory requirements.

With your consent, we may also send promotional offers or service updates. You may opt out of marketing communications at any time.

3. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared only when necessary with:

• Payment service providers to process transactions.
• Delivery partners for the collection and delivery of instruments.
• Government authorities, law enforcement agencies, or courts where disclosure is required under applicable law.

4. Data Security

We use reasonable technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

While we strive to maintain a secure platform, no online service can guarantee absolute security. Users are encouraged to keep their personal information and communication details secure.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services, maintain business records, resolve disputes, prevent fraud, or comply with applicable legal obligations.

When information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

6. Your Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information where legally permissible.
• Withdraw consent to receive marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

7. Changes to this Privacy Policy

Dhun may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements. Any revised version will be published on this page with an updated "Last Updated" date.